F.A.Q

COPYRIGHT
Poppy Koning has all right on the artwork she creates, this includes sold and commissioned paintings. She retain the right to make reproductions of all artwork. The buyer may not make reproductions of any artwork she creates.

SHIPPING & INTERNATIONAL
Orders will be shipped between 3 – 5 business days after placing your order.

All shipping rates will vary depending on different factors, some of which include domestic versus international shipping or the weight of the package/painting.

Free shipping:
The Netherlands

€10 or free shipping when you order for over €30:
Europe

€20 or free shipping when you order for over €50:
Afghanistan, Albania, Algeria, Angola, Argentina, Armenia, Australia, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Brunswick and Lüneburg, Bulgaria, Burkina Faso, Burma, Burundi, Cabo Verde, Cambodia,, Cameroon, Canada, Chad, Chile, China, Colombia, Comoros, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Czechoslovakia, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Gabon, Georgia, Ghana, Grenada, Guinea, Guinea-Bissau, Guyana, Haiti, Hanover, Hanseatic Republics, Hawaii, Hesse, Holy See, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Kazakhstan, Kenya, Yugoslavia, Kiribati, Korea, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, New Zealand, Nicaragua, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, South Korea, Republic of the Congo, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, The Bahamas, The Cayman Islands, The Congo Free State, The Gambia, The Solomon Islands The United Arab Emirates, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

*Do you want to place an order in the shop, but is your country not on the list? Please contact me, so we can work something out.

All the paintings on canvas will be shipped through wooden boxes for extra safety measures. The shipping of paintings on canvas also includes insurance, a track & trace code to follow your item and to make sure it arrives at the right doorstep you need to sign the delivery paper to accept your package.

The paintings on paper will be shipped through cardboard envelopes that fit through the mailbox, yet again, the shipping of the paintings on paper includes insurance, a track & trace code to follow your item and to make sure it arrives at the right doorstep you need to sign the delivery paper to accept your package.

All packages will be shipped through PostNL or PostNL international, they come with a track & trace code. You receive the code after your package got delivered to the post office.

TAXES & CUSTOMS FEES
We are not resonsible for any fees required by customs nor import duties or taxes. Buyers are responsible for any customs fees, taxes and import duties that may apply.

We are not responsible for the delays due to customs.

RETURNS & EXCHANGES
All sales are final, but if for any reason you are unhappy with your purchase, please contact me within 3 days of delivery and you can send the artwork back. Please not that buyers are responsible for the shipping costs + insurance of returning the item. The artwork must be in the same condition as it arrived and in a protective packaging, ideally its original packaging.

Commissions or custom art cannot be returned. Please carefully review the final pictures of a commissioned painting(s) and request more pictures if needed to finalize the decision before shipping. In the review stage the buyer has the choice to confirm or reject the painting. Once the painting is paid and shipped, we can not accept a return.

DAMAGED & LOST
For damaged or lost paintings please send a couple photos of the damage, so that I can learn more about what went wrong with their particular shipment. You will be fully refunded or can make an exchange if such an event occurs.

Close Menu
×

Cart